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frequently asked questions
How do i pair my silenzo sleep mask with my device?
1. Hold the play/pause button on your Silenzo sleep mask for 5 seconds.
2. Open setting on your device and find device named "BT-01".
3. Connect to "BT-01" from your device. You can rename the Silenzo sleep mask from your device after connecting.
If a password is requested please use Silenzo sleep mask default password: 0000
What's the warranty period, and how do i make a claim?
Your Silenzo Sleep Mask is covered by a 2-year statutory guarantee against manufacturing defects, in line with EU consumer protection laws.
How to Make a Claim:
Verify your purchase date: Ensure your order is within two years of delivery.
Prepare your information: Have your order number or proof of purchase, clear photos of the defect, and a brief description ready.
Contact us: Email contact@silenzosleep.com
Return the mask: Once approved, ship the mask to our service center. We’ll provide the return address.
Repair or replacement: We’ll repair or replace the defective mask at no cost. If neither is possible, we’ll offer a full refund or store credit.
Your statutory rights remain fully honored—no fine print, just reliable support you can count on.
What if the mask doesn't fit me?
Don't worry! You are secured with a 40-day money back guarantee, no questions asked. We will give you a full refund on your purchace. You will need to send the package to us.
The mask has a adjustable velcro strap which helps the mask to fit almost everyone. At least you should try it!
Before returning your product, please contact us at contact@silenzosleep.com. We won't ask you any questions, we will provide you with shipping information.
Is the mask comfortable for side sleepers?
Yes! Our low-profile memory-foam design and adjustable velcro strap ensure a snug, pressure-free fit, even if you sleep on your side.
Does the Silenzo Sleep Mask block out all light?
Absolutely! Our contoured, blackout-grade fabric is engineered to accommodate a wide range of facial shapes, and the adjustable velcro strap lets you fine-tune the fit for maximum light blockage.
Is the Bluetooth range sufficient for bedroom use?
Absolutely. The Silenzo Sleep Mask offers a reliable wireless range of up to 10 meters (33 feet) in open space. It is more than enough to keep your phone or music player on your bedside table, dresser, or even across the room. Typical bedroom walls and furniture may slightly reduce that distance, but you’ll still enjoy uninterrupted audio throughout your sleeping area.
Can I use the mask during travel on planes or trains?
Of course! Your Silenzo Sleep Mask is perfect for travel whether you’re soaring at 30,000 ft or rocking down the rails. It blocks out light completely, and the high-quality headphones let you drift off to your favorite music or podcasts in comfort.
Can I wash the mask with the electronics still inside?
No! Always detach the built-in headphones and battery pack before washing. Hand-wash only the fabric portion in warm water (30–40 °C) with a mild detergent, then air-dry flat.
What should I do if only one speaker is working?
First, check that both channels are paired correctly in your device’s Bluetooth settings. Try powering the mask off and on, and ensure the cable and battery are fully seated. If the issue persists, contact our support team at contact@silenzosleep.com for further troubleshooting or repair.
Ready for your journey?
Wherever you go, Silenzo will make it better.
You think you don't need to sleep or relax ever? Think again!