Privacy policy

Privacy Policy
Last updated: (31.3.2025)

This Privacy Policy describes how Silenzosleep ("we", "us", "our") collects, uses, and protects personal data in our online store. We are committed to safeguarding our customers' privacy and complying with applicable data protection laws, including the General Data Protection Regulation (GDPR) of the European Union.

1. Personal Data We Collect

We collect the following information from our customers:

  • Order Information: country, last name, first name (optional), address, postal code, city, phone number, or email address.

  • Email Address: voluntarily provided by customers who wish to receive messages.

  • Payment Information: Payment details are processed directly by our payment service providers (PayPal and Shopify Payments) and are not stored in our online store.

  • Cookies and Analytics: We use analytics tools to better understand our customer base and potential buyers.

2. Use of Personal Data

We collect and use data for the following purposes:

  • Processing and delivering orders

  • Providing customer service and responding to support inquiries

  • Sending marketing communications (only to customers who have given consent)

  • Analyzing and improving the performance of our online store

3. Sharing of Personal Data with Third Parties

We do not sell personal data to third parties. Data is shared only with the following entities:

  • Shipping Companies: to facilitate order delivery

  • Payment Service Providers: for processing transactions

  • Analytics Services: to enhance our website's performance

All third parties we cooperate with comply with data protection regulations.

4. Data Retention Period

We retain purchase data in accordance with Finnish accounting law for six years from the end of the financial year. Other personal data is stored only for as long as necessary to fulfill the purposes for which it was collected.

5. Customer Rights

Under GDPR, customers have the following rights:

  • The right to access their personal data

  • The right to correct inaccurate or incomplete information

  • The right to request data deletion

  • The right to restrict data processing

  • The right to object to data processing

  • The right to data portability

Customers can exercise these rights by contacting us via email: contact@silenzosleep.com.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to optimize website functionality and enhance the user experience. Customers can manage cookie preferences through their browser settings.

7. Contact Information

For any questions regarding our Privacy Policy or to exercise your rights, please contact us at: contact@silenzosleep.com.

8. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy as needed. We recommend reviewing this page regularly to stay informed about our privacy practices.